Privacy notice

Effective Date

15th May 2026

1. Introduction

Welcome to mahamarketpla.com (website works for enabling shopping or purchasing items from various small scale producers of items by providing the information about products and their price, availability etc. Also, it enables to place orders and pay for the items on behalf of the vendors).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, process, store, and protect your information when you use our website, mobile applications, marketplace platform, products, and services.

This Privacy Policy is intended to comply with:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA/CPRA)
  • Applicable US state privacy laws
  • India Digital Personal Data Protection Act (DPDP Act), where applicable

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Username and password
  • Profile information
  • Customer support communications

B. Transaction Information

  • Order history
  • Product purchases
  • Payment transaction references
  • Refund and return information

C. Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Session logs
  • Cookies and tracking identifiers
  • Website usage analytics

D. Vendor/Seller Information

For marketplace sellers:

  • Business name
  • Tax identification information
  • Bank account information
  • KYC verification information
  • Product catalog data like pricing, photographs etc.


3. How We Use Your Information

We use personal information for purposes including:

  • Account registration and authentication
  • Order fulfillment and shipping
  • Payment processing
  • Customer support
  • Fraud detection and prevention
  • Platform security
  • Legal and regulatory compliance
  • Marketing communications (with consent where required)
  • Service improvement and analytics
  • Vendor onboarding and marketplace management


4. Legal Bases for Processing (GDPR)

Where GDPR applies, we process personal data based on:

  • Performance of a contract
  • Legal obligations
  • Legitimate business interests
  • User consent
  • Fraud prevention and security interests


5. Sharing of Information

We may share information with:

  • Payment processors
  • Shipping and logistics providers
  • Cloud hosting providers may have access secured with their own privacy policy
  • Customer support providers or staff involved in customer support covered under non-disclosure agreement or understanding
  • Government authorities where legally required
  • Marketplace vendors involved in fulfilling orders

We do not sell personal information to third parties for any commercial or non-commercial purpose.

6. International Data Transfers

Your information may be processed and stored in countries outside your country of residence, including India, the United States, and countries where our service providers operate.

Where required, we implement appropriate safeguards for international data transfers.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Website functionality
  • Security
  • Analytics
  • Personalization
  • Advertising and remarketing

Users may manage cookie preferences through browser settings and cookie consent tools.

8. User Rights

Depending on applicable laws, users may have rights to:

  • Access their own personal information
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • opt out of marketing communications

Requests may be submitted to:

Email: privacypolicy@mahamarketplace.com

9. Data Retention

We retain personal information only as long as reasonably necessary for:

  • Providing services
  • Legal compliance
  • Tax obligations
  • Fraud prevention
  • Dispute resolution

Further details are available in our Data Retention Policy.

10. Security Measures

We implement commercially reasonable safeguards including:

  • SSL/TLS encryption
  • Access controls
  • Secure cloud infrastructure
  • Role-based permissions
  • Payment tokenization through third-party payment providers
  • Security monitoring

However, no system can guarantee absolute security.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

12. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted with revised effective dates.

14. Contact Information

Email: [privacypolicy@mahamarketplace.com]